Illuminate Retail is committed to protecting your privacy. We value our visitors and endeavour to create an enjoyable and safe experience when visiting our website at Illuminateretail.co.uk (the 'Website').
Illuminate Retail is a data controller and is responsible for the processing of your personal data on this website.
What personal data we collect via the website
‘Personal data’ means any data which can be associated with you as an individual, either directly or indirectly. We collect different information depending on how you use the website and how you interact with us.
If you use our website or services, we may collect the following information about you:
Identity information, such as your name.
Contact data, such as your email address, address, and phone number.
Technical data, such as your IP address, browser type and version, time zone setting and location, browser versions, operating system and platform and other technology on the devices you use to access the website.
Usage data, which includes information about how you use the website, and any communications we may receive from you.
Marketing & communications data, including your preferences in receiving marketing and other communications from us.
We do not collect ‘special categories’ of personal data through the website. (‘Special categories’ of data include details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, or health information). We also do not collect information about criminal convictions and offences.
How we collect personal data via the website
Different personal data is collected in different ways.
a) Personal data you provide to Illuminate Retail,
You will provide Illuminate Retail with personal data when you correspond with Illuminate Retail via the website, either on your own behalf or on behalf of an organisation. You will also provide us with personal data when you subscribe to receiving marketing from us. Your information may also be stored in a CRM system for internal record keeping.
b) Personal data we collect automatically,
As you use the website, Illuminate Retail will collect technical data including your browser type, the Internet Protocol (IP) address used to connect your computer to the internet, and your usage habits. We collect this data using cookies.
How & why we use the personal data collected
Illuminate Retail will only use your information where:
Illuminate Retail needs it to provide a service that you or your organisation has asked for. We use the personal data you give us to understand your needs and provide you with more information for the product(s) and/or service(s) you have requested via the website.
Illuminate Retail has a legitimate interest (reasonable business purpose) for doing so
Illuminate Retail will use your information for its legitimate business reasons where doing so will not unduly affect your rights.
Illuminate retail may use your identity, contact and usage information to:
keep its records up to date; and send you communications and updates in respect of the website which Illuminate Retail considers to be important.
Illuminate Retail may use your technical information to:
provide and make improvements to the website, website maintenance, support, reporting and hosting of data, and troubleshooting;
improve our products and services. We may use the information to customise the website according to your interests; ensure that the website is secure; analyse how users interact with the website; and address any issues you may experience with the website.
Illuminate Retail may use any or all of the information above to administer and manage its business in general, and in the context of a business reorganisation or group restructuring exercise.
If you feel that your interests and fundamental rights outweigh Illuminate Retails’s business purposes, and that Illuminate Retail should therefore stop processing your data, please let us know.
You have consented to it
If you sign up to Illuminate Retail’s marketing via the website, Illuminate Retail will send you marketing information that you have consented to receive. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you by phone, text or mail, where you consented to us doing this. You have the right to withdraw consent to marketing at any time by contacting us firstname.lastname@example.org or unsubscribing from such communications.
Illuminate Retail needs to comply with a legal or regulatory obligation. In certain circumstances, Illuminate Retail may need to retain or use your data to comply with regulations and/or the law.
How Illuminate Retail shares personal data
Illuminate Retail may need to share some of your personal data with our technical services providers in order to provide the website to you.
Your personal data may be disclosed or transferred to potential or actual buyers of, investors into or lenders to our business or any of our assets, or any of the advisors or representatives of the above. If so, we will ensure that appropriate confidentiality terms are in place.
The website is hosted on servers in the European Economic Area (EEA). Where we transfer personal data outside of the EEA to a recipient in a third country in the absence of an adequacy decision by the European Commission, we take care to ensure that our data exports are compliant with data privacy law.
If you have consented to receiving marketing communications from us, we store your personal data with our third party provider(s) whose servers are located outside of the EEA. Our third party provider(s) are registered with the EU-US Privacy Shield, which requires them to provide similar protection to personal data shared between the Europe and the US, and means that the transfer is in accordance with European data privacy laws.
Controlling your personal information
You have certain rights over your personal data. You may:
require Illuminate Retail to rectify the personal data we hold about you, where that data is incorrect;
require that we restrict the processing of your personal information in certain circumstances;
request access to the personal data that we hold about you;
require that, in certain circumstances, we delete the personal information we hold about you;
require that we provide you with the information that we hold about you in a structured, commonly used and machine-readable format; and/or
withdraw your consent to Illuminate Retail using your data for marketing purposes at any time.
You also have the right to lodge a complaint with the Information Commissioner’s Office (‘ICO’), which is the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, be grateful if you would contact Illuminate Retail at email@example.com in the first instance so we can endeavour to deal with your concerns direct.
To protect your privacy and security, Illuminate Retail will take reasonable steps to help verify your identity before granting access or making corrections.
If you believe that any information that we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, technical and organisational procedures to safeguard and secure the information we collect online.
However, the transmission of information via the Internet is not completely secure. Although we take appropriate measures to safeguard against unauthorised disclosures of information, we cannot guarantee the security of your personal data.
How long Illuminate Retail keeps personal data
Illuminate Retail will only retain your personal data for as long as necessary to fulfil the purposes Illuminate Retail collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, Illuminate Retail considers the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which Illuminate Retail processes your personal data and whether Illuminate Retail can achieve those purposes through other means, and the applicable legal requirements.
A cookie is a small data file that is automatically placed onto your computer’s hard drive. Cookie files are created by our website and placed onto your device in order to analyse and influence your preferences or behaviour. Analytical cookies are designed to track your journey and experience on our website – so that we may tailor your experience and gather data. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
The majority of modern web browsers will automatically allow cookies to be placed onto your device. However you can usually modify your browser’s settings in order to prevent any cookies from being placed onto your device. Setting your browser to block cookies may prevent you from taking full advantage of our website.
For more information on the EU Cookie Law in the UK, we recommend visiting the Information Commissioner’s Office (ICO) website where you can find the latest information, guidelines and advice on the EU Cookie Law.
Cookies used by our website
Cookies deployed by our website:
ensure that functionality operates as intended
remember your choices and preferences during and between visits
allow you to share pages via popular social media networks including Facebook and Instagram
allow you to interact with our website by leaving comments or opinions
post enquiries via online forms
track your visit for statistical analysis, allowing us to improve the usability, speed and security of our website.
Cookies are not deployed to:
collect any personal identifiable information
collect any sensitive information (without your express permission)
pass data to advertising networks
pass personally identifiable data to third parties
pay sales commissions
Our website has Google Analytics installed which allows us to track and compile anonymous visitor statistics. The information collected ranges from simple traffic volume to the type of browser you are viewing our website with. This information is valuable to us not just for marketing analysis and quantification, but to improve the usability, security and load speed of our website content. Google Analytics is a popular, secure, flagship webmaster product from Google. The privacy and security of Google Analytics data is a high priority at Google that you can read more about on Google’s Analytics Data Safeguarding page. Google also offer a Google Analytics Opt-out Browser Add-on that will allow you to automatically Opt-out of all websites that track your activity via Google Analytics. No personal information is collected by Google Analytics.
Our website’s visitors can choose to contact us via form(s) on our website.
How to disable cookies
Most modern browsers allow you to control your cookie settings for all websites that you browse. You can disable cookie deployment completely by editing your browser settings, however in doing this you may be limiting the functionality that is displayed on our website.